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2023 Annual Report

Enter our online annual report by clicking above or visiting mfsannualreport.org

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Fact Sheet

Metropolitan Family Services is at the heart of Chicago’s city and suburban communities responding to the needs of families. Through 10 major community centers, their related locations and public policy advocacy, Metropolitan serves low-income and working-poor families facing a dynamic and ever-changing environment. As an integral part of each community we serve, we listen, actively participate and lead the way in helping families realize their amazing strength.

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Mission Statement

To provide and mobilize the services needed to strengthen families and communities.

Programs and Services

Metropolitan Family Services provides a wide variety of programs and services designed to strengthen families and help them realize their potential.

  • Child and Youth Development
  • Counseling
  • Economic Stability
  • Employee Assistance Network (EAN)
  • Legal Aid
  • Mental Health
  • Older Adults Services
  • Parent Development
  • Violence Prevention & Intervention

Families Served

Metropolitan Family Services has more than 1,100 full- and part-time professional staff dedicated to providing quality services to families throughout the city, from southwest Cook and DuPage counties to Evanston and Skokie. MFS serves more than 122,970 families and individuals, as diverse as the communities in which they live, with 81% being part of the working poor or lower-middle class.


Metropolitan Family Services’ headquarters are at 101 North Wacker Drive in Chicago where administration, employee assistance and legal aid staffs are located.

MFS has ten community centers that provide a full range of services, and several include additional locations. Chicago centers and their locations include the agency’s Headquarters and Legal Aid Society, Calumet Center in Roseland, Howard & Evanston Community Center in Rogers Park, Metropolitan Peace Initiatives in Pilsen, Midway Center in West Lawn, North Center in Portage Park, and Southeast Chicago Center in South Chicago. Suburban centers include DuPage Center in Wheaton, and Southwest Center in Palos Hills and Blue Island.


Financial Support

FY 2023 Operating Revenue: $129,158 million