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Refund Policy

We greatly appreciate your donation! We will gladly process changes and refunds for any errors or omissions. Please note that donations (including ticket purchases and sponsorships) for Special Events whose dates have passed are non-refundable. In the case of Special Events, we request at least a two business day advance notice prior to the Event for a refund request.

Any questions, comments, special circumstances, refund requests, or changes to your donation can be directed to Eleanore Strong at 312/986-4174 or stronge@metrofamily.org.