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Mental Health Crisis? Get Help Now!

Call the MFS Crisis Hotline:
708-974-5850

 

Walk-ins are welcome!
We’re here for you:

  • Southwest Center
    10537 South Roberts Road
    Palos Hills, Illinois 60465
    9am-5pm
  • Merrionette Park Center
    11560 S. Kedzie Ave., Suite 200
    Merrionette Park, Illinois 60803
    9am-5pm

What We Do:

  • We’re available 24/7/365. If someone is having a mental health crisis, we can help—any time, any day.
  • We come to you—at home, in school, or in the community—to give support on the spot.
  • We help figure out what you need. During the crisis, we work with the person to decide what kind of help is safest and most helpful.
  • We stay connected. After the crisis, we can connect people to ongoing care like therapy, medication help, and support managing their needs.

Who We Help:

  • Anyone! – Children, teens, and adults going through a mental health crisis
  • No insurance needed — just reach out at the numbers below!
  • Under 21 with Medicaid/No insurance? Reach us through the CARES Line: 800-345-9049

We Are A Village, Whether We Know It Or Not.

At Metropolitan Family Services, we believe in building a community—becoming safe humans for one another. Together, we can equip ourselves to lift each other up and help one another do our best with evidence-based practices.

Let’s Equip Each Other to Be the Helpers:

1. Mental Health First Aid
Equip yourself with the skills to recognize and respond to developing mental
health challenges before they escalate. Learn to identify early warning signs
and intervene safely, ensuring both your safety and the well-being of those
in crisis.
2. Crisis Prevention Intervention (CPI)
Master de-escalation techniques to reduce the risk of violence in high-stress
situations. CPI training educates community members with proven
strategies like active listening, empathy, and effective communication to
resolve crises without force.
3. Question, Persuade, Refer (QPR)
Recognize the warning signs of suicide and take decisive action.
QPR teaches responders the critical steps—Question, Persuade,
Refer—to guide individuals in crisis toward immediate help.
4. Critical Time Intervention (CTI)
Support vulnerable individuals during life transitions. CTI strengthens connections to long-term support systems, reducing risks for veterans, those with mental illness, and individuals experiencing homelessness or reentry from incarceration.

Empower Awareness. Empower Intervention.

Let’s replace judgment with grace and replace silence with conversations. We build a village of hope and resilience when we embrace awareness and care for one another.

A Village of Strength and Support
  • Schools, Businesses, and Communities: Foster a culture of informed care and understanding for students and staff.

Contact Metropolitan Family Services today to schedule a training or learn more about creating a village of care and connection.

Contact Gyrell Morrow, Community Liaison, today to schedule a training or learn more about creating a village of care and connection at 708-931-7800 or morrowg@metrofamily.org.