MFS COVID-19 Response & Service Availability
AS OF TUESDAY, MARCH 24
Our agency was founded in 1857 as the Chicago Relief & Aid Society; we’ve existed through challenging times for more than 160 years. While we are in the midst of an unprecedented situation, responding in support of our communities during times of need is in our DNA.
Protecting the well-being of our clients and staff is our highest priority, and we are making every effort to safeguard the well-being of all.
UPDATE: DUPAGE COUNTY COURT
Tuesday, March 24
In compliance with the COVID-19 protocols issued by CDC, Illinois Department of Public Health, and the Office of Governor J.B. Pritzker:
- For those seeking assistance with filing orders of protection, please call Family Shelter Service’s 24/7 Domestic Violence Hotline at (630) 469-5650 to speak with a court advocate.
- Please note: court advocates will not be available for court accompaniment until further notice.
Below are updates regarding service availability, as of Thursday, March 19:
INFORMATION ON OUR SERVICE AVAILABILITY
Our DuPage ECE Centers are closed until March 30. Our Chicago ECE Centers will be closed starting Tuesday, March 17 until March 30.
Except for the programs bulleted below, we will be providing client services via phone.
- For clients who have questions regarding their existing appointments, please call your Metropolitan service provider staff contact.
- For general Metropolitan Family Services, call our main line: 312-986-4000.
- For legal assistance, call our Legal Aid Society Intake Number: 312-986-4200.
The following programs will remain open:
- Community Integrated Living Arrangement housing (for seriously mentally ill clients)
- Family Shelter Service of Metropolitan DuPage Shelter
- Family Shelter Service of Metropolitan DuPage Hotline (630-469-5650)
- Domestic Violence Courthouse (555 W. Harrison St., Chicago)
- DuPage Court Advocacy program
- Adult Protective Services
- Mobile Crisis Response (provides intensive mental health services for clients experiencing acute psychiatric episodes)
- Communities Partnering 4 Peace (CP4P) outreach services
Clients who receive injectable medications as part of their care at Metropolitan will be seen at our sites. Those clients should contact their Metropolitan service provider staff contact regarding their appointments.
METROPOLITAN WILL CONTINUE TO CLOSELY MONITOR DEVELOPMENTS
We also recommend checking:
- All CPS Schools to Offer Free Meals for Pick Up During Closure Beginning Tuesday, March 17
- City of Evanston, Evanston Schools partner to provide breakfast lunch services to youth
- Comcast Increases Access to and Speeds of Internet Essentials’ Low-Income Internet Service to Support Americans Through the Coronavirus Pandemic
- ComEd Taking Steps to Support Customers: ComEd is suspending service disconnects, providing resources and payment accommodations for those who may have challenges paying their monthly energy bill
Metropolitan’s leadership is working closely with public health authorities to ensure we respond to facts, not fear. This is a challenging time, but it’s challenging times like these that we need each other the most. For all our neighbors in all our communities, let’s stay strong and safe.